RETURNS & REFUNDS

Can I return/refund My order(s)?

All sales transactions are final. We do not allow refunds & exchanges.

Can I cancel my order(s)?

All sales transactions are final. We do not allow cancellation of orders.

ORDER CONCERNS

How Can I get in touch with your Customer Service team and when should I expect a response?

For customer service inquiries only, please email roarganics.com@gmail.com. Our Customer Service Team is available from 8:30AM to 5PM (PHT). We will get back to you within 48 hours. Please expect a delay in response during holidays, promotions, and immediately following restocks. Kindly send your complete name & order reference number given.

Can I refund my shipping fee?

Shipping and handling costs are non-refundable.

When will my package be delivered?

We ship out orders every Monday, Wednesday, and Friday. To assure all items are being shipped on time, our cut-off for receiving & processing is 2PM (PHT). Expected time of delivery is 3 to 5 business days via J&T Express. Please note, we are not liable/responsible for any shipping delays that may be affected by natural occurrences, air/land transportation strikes/delays, and Holiday delays.

Once your order has been shipped, please expect a SMS & Email from Roarganics with your tracking number. Please allow J&T Express 24 hours after you have received the tracking number to be updated with your orders’ whereabouts.

PRODUCTS

I have questions about the product(s) I bought, how can I reach you?

For order concerns, you may reach us at any of our social media sites, you may also email us at roarganics.com@gmail.com, or text us at 0917-844-7627.

Are the Roarganics products available at any physical store/retailers?

Stay tuned!